Chat - ALM Support - Impact Bank

Yesenia B 12/8/25, 3:45:00 PM EST

I'd also like to mention that we are open to using another MFA option and we're not limited to using Microsoft.

Yesenia B 12/8/25, 3:46:41 PM EST

We’d be happy to schedule a call with our business stakeholders and IT team to review these points together and discuss potential solutions. Please let us know your availability.

Christopher B 12/11/25, 2:11:45 PM EST

Hello, I am just now noting the chat. Yes of course. I think we did not know what to do with the existing collections at the time. We will resort the menu to show the assets to match what you have now. We are available anytime. We do support Google Logins as well.

Yesenia B 12/11/25, 5:17:26 PM EST

Thank you Christopher, I've sent a meeting invite for Tuesday next week.

Cristobal M 12/11/25, 6:40:47 PM EST

Talk to you on Tuesday, thank you.

Cristobal M 12/16/25, 3:30:23 PM EST

Hello Yessenia, Danniel helped me to add the new Redirect URLS for the a2-test site, can you please try to login with the Microsoft option and let me know if evreything it is ok after login in?

Cristobal M 12/16/25, 3:30:49 PM EST

Cristobal M 12/16/25, 3:30:58 PM EST

https://alm-a2.entermediacloud.com/

Yesenia B 12/16/25, 4:39:44 PM EST

Thank you Cristobal. I received the following message when I tried to use the Microsoft authentication option:

Yesenia B 12/16/25, 4:39:52 PM EST

Something went wrong. We can’t log you in with the information provided. Please contact an administrator

Yesenia B 12/16/25, 4:40:17 PM EST

I used Yesenia.bonilla@alm.com as the email address.

Cristobal M 12/16/25, 6:02:34 PM EST

Hello Yesenia, yes, that should be the right user, I added some more logs in the backend so we can track what is going on, Can you please test again the login action?

Yesenia B 12/17/25, 2:25:07 PM EST

Yesenia B 12/17/25, 2:25:13 PM EST

Same error:

Cristobal M 12/17/25, 2:38:46 PM EST

Thank you for testing, I see more logs, let me write an email to Danniel, let me see if he still available, looks like we need to setup a specific App type on Azure configuration. I'm cc you.

Cristobal M 12/18/25, 12:14:08 PM EST

Yesenia, we added the Tenant Id that Daniel sent us in our connection request, can you please try again to login?

Yesenia B 12/18/25, 1:39:32 PM EST

Thank you Cristobal, I received a request for approval notification from our org. Request has been sent and will await the approval. I'll keep you posted once I've logged in successfully.

Yesenia B 12/18/25, 1:39:39 PM EST

Cristobal M 12/18/25, 1:44:13 PM EST

Oh good news, that is progress. Do you know who the admin is? Should we verify in the App configuration if we can auto-approve? Maybe we can verify that with Daniel.

Yesenia B 12/18/25, 3:02:00 PM EST

I believe the admins will be someone on Daniel's team. I've invited him to this support channel but will also follow up via email.

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